The Plumbers Friend
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Privacy Policy

Martha Sue Hinojos, DBA The Plumbers Friend. Last updated: September 21, 2026.

Important notice regarding text messaging data: The Plumbers Friend ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purpose unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect your name, business/company name, phone number, and email address when you submit our website sign-up form, along with opt-in records and timestamps for SMS communications.

2. How We Use Your Information

We use your information only to:

  • Set up and manage your account
  • Send account setup confirmations and service updates
  • Handle billing communications
  • Deliver your monthly savings report
  • Maintain records of your communication preferences and consent

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. Text Messaging (SMS) Consent & Data Protection

If you provide your phone number and opt in by checking the consent checkbox on our website sign-up form, you consent to receive text messages related to your account, such as setup confirmations and service updates. Message and data rates may apply. Message frequency varies. Reply STOP at any time to opt out of text messages, or HELP for assistance. Consent to receive texts is not a condition of purchasing our service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that support our operations, such as our customer relationship management (CRM) and messaging platform, solely to deliver the messages you've consented to receive.

4. Third-Party Services

To operate our business, we use third-party platforms — such as our CRM system and communication tools — that process data on our behalf. These providers are only given the information necessary to perform their function and are not permitted to use your data for any other purpose.

5. Data Security

We implement reasonable measures to protect your personal information, including secure access controls, encryption of sensitive data in transit, and secure recordkeeping practices. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic, remember your preferences, and improve website functionality. You may control cookies through your browser settings.

7. Data Retention

We retain your information for as long as your subscription is active, and for a reasonable period afterward for billing and recordkeeping purposes. You may request deletion of your data at any time by contacting us (see below).

8. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by emailing suehinojos@gmail.com. You may also opt out of SMS messages at any time by replying STOP, or withdraw consent for future communications.

9. Children's Privacy

Our services are intended for business owners and are not directed to, nor do we knowingly collect information from, anyone under 18.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with its effective date. Continued use of our website or services after changes are posted means you accept the updated policy.

11. Contact

Questions about this policy? Email suehinojos@gmail.com or call (252) 376-8841.

© 2026 The Plumbers Friend. All rights reserved.
1802 Branch Street NW, Wilson, NC 27893 · (252) 376-8841
suehinojos@gmail.com